Documentation
Go to AppSign InSign Up
    Getting Started
    • Introduction to Flux
    • What is Flux?
    • Quick Start
    • The Flux Method
    • Creating an Account
    • Flux for Organizations
    • Setting Up Your Browser
      • Mouse & Trackpad
      • Multi-Screen Operation
      • Keyboard Shortcuts
    • Your First PCB in Flux
      • DFM & Export
      • PCB Layout & Routing
      • Project Setup
      • Schematic
      • Export & Manufacturing
    • KiCAD to Flux
      • Layout
      • Parts & Libraries
      • Schematics
    • Eagle to Flux
    • EasyEDA to Flux
    • Upverter to Flux
    • Altium to Flux
    • Getting Help
    Tutorials
    • Tutorials
    • Getting Started With Flux
      • Customizing Flux
    • Flux Use Cases
      • AI Architecture Design
      • AI Component Research
      • AI Design Reviews
      • AI Testing & Debugging
      • AI Auto-Layout
      • Generative AI
    • Start Learning Flux, No Matter Your Skill Level
      • Advanced Designer
      • First Time Designer
      • Intermediate Designer
    • Power Regulator
      • 1 – Part Selection
      • 2 – PCB Layout
      • 2 – Schematics
    • Routing
      • High-speed Routing
      • High Density Designs (HDI)
      • Working with Polygons
    • Adding Components to the Library
      • Publishing Components to the Library
      • Creating Components from Scratch
      • Importing Components
      • Working with Footprints
      • Working with Symbols
    • What is a Module?
      • Module Design Best Practices
      • Creating Modules
      • Using Modules
    • Generic Components
      • Creating a generic part
    • Copper Fills Tutorial
      • Creating Copper Cutouts
    • Board Outline Shape and Size
    • The Toolbar
    • Using Layout Rules
    • Intro to collaboration
    • Embedding a Flux Project
    • Reviewing component updates
    • Version Control Deep Dive
    • Custom Shapes
    • AI-Assisted Design with Flux
    • PCB Design Reviews (DRC)
    • Component Placement
    • Component Procurement
    • Multi-Layer PCB Design
    • Working with Ground Signals
    • Reusing Projects
      • Useful links
    Reference
    • Flux Context Menu
    • Calculator Tool
    • Change Project Name
    • Code Tool
    • Convert to component
    • Flux ACUs
    • Overview
    • Data Portability
    • Delete & Archive Projects
    • Design Rule Check (DRC)
    • Expressions
    • File Tool
    • FMEA Report Generation
    • Gerber Exports
    • Help Tool
    • Special Part Types
    • JEP30 PartModel Import/Export
    • Knowledge Base
    • Library Tool
    • Managing Units
    • Measuring Distances
    • Model Selection
    • Nets and Traces
      • Curved Traces
      • Impedance Control
      • Trace Width
    • Object Types
      • AssetNode
      • ControlNode
      • ElementNode
      • ElementTerminalNode
      • OutputNode
      • PropertyNode
      • RouteNode
      • RouteTerminalNode
    • Pads & Holes
    • Passive Component Consolidation
    • Layout Rules Reference
      • Layout Rules List
      • Object-Specific Layout Rules
      • Selector-Based Layout Rules
      • Layout Rules Inheritance & Precedence
      • Layout Rules Modifiers
    • Polygons
    • Comments
    • Cursors
    • Forking & Cloning
    • Copper Fills
    • Importing Schematics
    • Importing Components
    • Schematic Inspector
      • Assets Panel
      • Pricing & Availability Panel
      • Properties Panel
      • Simulation Panel
    • The Library
    • Project Launcher
      • New Blank Project
    • Layout Object Tree
      • PCB Object Types
    • Schematic Object List
    • The PCB Editor
      • Locking
      • Layer View Control
      • Positioning & Routing
      • Selecting Objects
      • Stackup Editor
    • Permission Tiers
    • Preloaded Examples
    • The Profile Page
      • Featured Projects
    • The Schematic Editor
      • Positioning & Wiring
    • Global Search
    • Sharing & Permissions
    • History & Version Control
    • Silkscreen
    • Simulator Tool
    • Star a Project (Favorite)
    • Vias
      • Smart Vias
    Copilot
    • Copilot Overview
    • Model Selection
    • Flux ACUs
    • Knowledge Base
    • Flux Context Menu
    • Calculator Tool
    • Code Tool
    • File Tool
    • Help Tool
    • Library Tool
    • Simulator Tool
    • FMEA Report Generation
    • Passive Component Consolidation
    FAQ
    • Schematic Editor
    • General FAQs
    • Flux and AI FAQs
    • PCB Editor FAQs
    • Parts and Modules
    • Pricing
    • Private and public projects
    • Data security and IP protection
    • When things go wrong: Errors and how to handle them
      • Lost connection
    Legal
    • Terms of Service
    • Privacy Statement
    • Main Services Agreement
    • Subprocessors

Getting Started

›

Getting Help

Getting Started

Getting Help with Flux: Support Resources and Community

We hope you have a great experience using Flux, but if you run into any issues or have questions, we're here to help!

Found a Bug?

If you happen to find any unexpected behavior while using Flux, please report it in our issue-tracking tool. Someone from the engineering team will take care of it and let you know when it's fixed.

There's also a "Feature request" section where you can help shape the direction of Flux by letting us know what you'd like to see in Flux.

How to Submit an Effective Bug Report

When reporting a bug, please include:

  1. Steps to reproduce: Detailed steps that consistently trigger the issue
  2. Expected behavior: What you expected to happen
  3. Actual behavior: What actually happened
  4. Browser and OS information: Your browser version and operating system
  5. Screenshots or recordings: Visual evidence of the issue when possible
  6. Project link: A link to the project where the issue occurred (if applicable)

YouTube Tutorials

Explore our library of video tutorials, crash courses, and recorded events. There are also some independent content creators with amazing videos on how to use Flux.

Contact Us Directly

You can contact us directly at help@flux.ai if none of the above options solve your problem.

Troubleshooting Common Issues

Account Access Problems

  • Reset your password through the login page
  • Clear your browser cookies and cache
  • Ensure you're using the email address associated with your Flux account

Design Import/Export Issues

  • Check that your files are in a supported format
  • For large designs, try importing in smaller sections
  • Verify that all required files are included in your import package

Performance Concerns

  • Close unnecessary browser tabs to free up memory
  • For complex designs, consider breaking them into modules
  • Use the object tree to hide layers or components not currently being worked on

What's Next

Now that you know how to get help with Flux, you might want to explore:

Previous

Altium to Flux

Next

Tutorials